FAQ - Advanced Air Solutions - Charleston WV
Charleston’s Home Air Conditioning Service Experts
Your local heating and cooling experts are here to help
From unexpected furnace issues to air conditioning problems during the hottest months, HVAC concerns don’t always come with clear answers. This FAQ page covers common questions about heating and cooling systems, service, and maintenance for homes in Cross Lanes, Charleston, and nearby communities. If you need help right away or have a specific concern, don’t hesitate to reach out.
What areas do you serve?
We are based in Cross Lanes, WV and proudly serve Charleston, WV and surrounding communities within approximately a 25-mile radius, including Nitro, Dunbar, Saint Albans, Hurricane, Teays Valley, and nearby areas. If you’re unsure whether you’re in our service area, just reach out.
What heating and cooling services do you offer?
We provide residential heating and cooling services including AC repair, furnace repair, heat pump service, system replacements, new installations, seasonal maintenance, and general troubleshooting.
Do you offer emergency heating or cooling service?
If you lose heat in the winter or your air conditioning stops working during extreme heat, we offer emergency service to restore comfort as quickly as possible.
What brands of HVAC systems do you service or install?
We service all HVAC brands and recommend American Standard/Trane brands for installation or replacement.
Do you provide free estimates?
Free estimates are available on all heating and cooling system replacements and installations.
How long does an HVAC installation take?
Most heating and cooling installations are completed in one day, depending on system size and job complexity. We’ll give you a clear timeline before work begins.
What types of heating systems do you service?
We service all makes and models of gas furnaces and heat pumps and can help you determine which heating option is best for your home, budget, and energy efficiency goals.
How can I schedule heating or cooling service?
You can schedule service by calling us or submitting a request through our website to get you scheduled as as quickly as possible.
FAQ - Heating and Cooling Questions
Why isn’t my air conditioner keeping my home cool?
Common causes include dirty filters, refrigerant issues, airflow problems, or an aging system. We can diagnose the issue and recommend the best solution to restore proper cooling.
Why isn’t my furnace kicking on?
Common causes include thermostat issues, dirty air filters, ignition or pilot light problems, or normal wear and tear on older systems. We can diagnose the issue and recommend the best solution to restore reliable heating.
How often should my HVAC system be serviced?
We recommend professional maintenance at least once per year, ideally twice—once before cooling season and once before heating season. Routine maintenance helps improve efficiency, extend system life, and prevent breakdowns.
How do I know if my HVAC system needs repair or replacement?
Common signs include uneven temperatures, unusual noises, frequent cycling, poor airflow, or rising energy bills. Systems that are 10–15 years old may benefit from replacement. We’ll inspect your system and provide honest recommendations.
Call Advanced Air Solutions at 304-395-9867 for additional questions not answered above or to schedule an appointment.
What customers are saying about us on Google:
"Outstanding service! I first called Advanced Air Solutions a few months ago to replace the condensate pump on my HVAC system. Today I had them back for annual routine maintenance on the AC. Great service both times. Reliable and knowledgeable, Wayne keeps you updated about any possible delay and is very exacting with his work. Today he found a few small issues and took care of them in a snap. I'll definitely be calling for any HVAC needs ...and when it's finally time to replace my old unit! Highly recommend , I won't go anyplace else!"
Services: Repair HVAC, A/C preventive maintenance
"I had AC problems one evening, and Wayne was the only business who called me back in a timely manner. My HVAC system was decades old, and I had been trying to make it stretch as long as I could. I purchased a new HVAC system from Wayne, and the savings on my electric bill is paying for the new system. I regret not getting one sooner. My old system also didn't have enough tons to cool my home, which is why it's never been truly comfortable. The temp is perfect now, and my bills are lower! I also qualified for a 0% card to finance the new system, which was very affordable. Wayne was very communicative through this whole process. It's really rare to receive this quality of customer service these days. I have no reservations in recommending him for any home or business project."
Services: Installation, Heating system installation, Install AC