At Advanced Air Solutions, we believe in providing honest, professional, and dependable service to all of our customers. Sometimes, a call that starts as a simple furnace repair turns into something much more serious. This was the case when we recently helped a family in Charleston, WV avoid a potential disaster with their furnace.
Furnace Repair Request
When this family first called us, they described an issue with their furnace not coming on reliably. It would sometimes come on and other times it would attempt to ignite but then shut down for an hour before trying again. This kind of intermittent problem is often caused by something minor, like a faulty ignitor, so they expected a simple repair.
However, upon inspection, we quickly realized the situation was far more serious. Each time the 24-year-old furnace did ignite, it shot fire out of the vent on the door, leaving behind visible soot and buildup.
A Serious Safety Hazard
In addition to the fire risk, we discovered a large crack in the heat exchanger during a smoke test. A cracked heat exchanger can leak carbon monoxide, an odorless, invisible gas that can be deadly. The family’s carbon monoxide detector had a dead battery. Continuing to run the furnace in this condition very well could have resulted in a house fire or carbon monoxide poisoning.
After discussing the findings with the family, we informed them that their furnace was beyond repair. While no one likes to hear that they need a new furnace, especially during the holidays, safety always comes first, and the family was informed of the risks of continuing to use the furnace.
Quick and Reliable Furnace Installation
We provided the family with an honest quote for a new furnace and explained the process in detail. They mentioned when they called to confirm the furnace installation that they had gotten another quote that was over $500 higher than ours, but that the main reason they chose us was because they trusted us to do the job right.
Once the new furnace arrived, we got to work. In just about four hours, we removed the old unit and installed the new one. The family now has a safe, efficient furnace that will not only keep them warm but also save them money on energy costs in the long run.
A Satisfied Customer: A Five Star Review of Our Work
We’re proud of the positive feedback we receive from our customers, like this Google review from M.E.D.:
“With all the choices in Charleston, WV, I’m glad I called Advanced Air Solutions for AC repair this summer and then furnace repair this winter. Unfortunately, it was beyond repair. Wayne showed us where it was a fire and carbon monoxide risk. We got a quote from someone else for furnace installation and it was over $500 more than Adv Air Solutions, but the decision to go with Adv Air Solutions was about more than cost. Wayne was professional and very knowledgeable, and I felt I could trust him to do a good job. Excellent communication on when the new heater would arrive. After the new heater was installed, Wayne and his helper disposed of the old one.”
At Advanced Air Solutions, we don’t just provide HVAC services—we ensure the safety and comfort of your home. If you suspect your furnace is having issues or if it’s been a while since your last inspection, don’t wait. Call us today at 304-395-9867 to schedule a consultation!